FAQ

1. Product Issues & Discrepancies

Reporting Discrepancies:
Report any discrepancies or defects within 2 days of receiving the product. Please provide evidence, such as photos or detailed descriptions.

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, contact us immediately for a replacement or refund.

 

2. Returns

Return of Product:
Products must be returned in their original condition and tags.

Partial Refunds:
If only part of your order is returned, we will issue a partial refund for the returned items only.

Shipping Cost:
Shipping costs will not be reimbursed for the return of the product. Refunds processed will be adjusted for shipping costs.

 

3. Exchanges

Exchange Policy:
You may opt for an exchange, subject to availability.

Reimbursement of Shipping Costs:
We will reimburse shipping costs for pick-ups for exchanging the product. You may share the proof of shipping costs.

 

4. Pick-ups

Pick-up of Product:
We will try to arrange a pick-up within 7 days, if we cannot arrange a pickup, you will be responsible for shipping the product back to us.

 

5. Refunds

Processing of Refund:
Refunds are processed within 3-7 business days and will be credited to the original payment method.

Changes to Refund Policy:
We reserve the right to modify this refund policy at any time. Please review it frequently.

 

6. Order Cancellation

Cancellation Policy:
Orders can be canceled within 12 hours of placing the order. After this period, cancellation may not be possible.

 

7. Contact Us

For any queries regarding returns, refunds, or any other concerns, you may whatsapp us at +918447140095 or email us at thetwindolph@gmail.com